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题目内容
（请给出正确答案）
A.是指顾客在某次旅程中到店体验VR的次数
B.是指顾客从第一次下单到第二次下单的时间
C.是指顾客首次接触直至下单并享受产品或服务期间与企业互动的全过程
D.是指顾客某次体验VR游戏的时长
答案
是指顾客首次接触直至下单并享受产品或服务期间与企业互动的全过程
更多“顾客旅程（Customer Journey）是什么意思（）”相关的问题
第1题
All the housewives who went to the new supermarket had one great ambition (strong wish) :to be the lucky customer(顾客) who did not have to pay for shopping. For this was what the notice just inside the entrance promised. It said: "Remember, once a week, one of our customers gets free goods. This may be your lucky day!"
For several weeks, Mrs. Edward's hoped, like many of her friends, to be the lucky customer. Un like her friends, she never gave up hope. The cupboards in her kitchen were full of things which she did not need. It's no use her husband trying to persuade her. She dreamed of the day when the manager of the supermarket would come to her and said: "Madam, this is your lucky day. Everything in your basket is free."
One Friday morning, after she had finished her shopping and had taken it to her car, she found that she had forgotten to buy any tea. She dashed back to the supermarket, got the tea and went to ward the cashdesk. As she did so, saw the manager approach her. "Madam," he said, holding out his hand, "I want to congratulate you! You are our lucky customer and everything you have in your basket is free."
The housewives who went to the supermarket were ______.
A．poor
B．hopeful
C．fortunate
D．hopeless
第3题
许多录像带零售店提供两种可选择的租片方式:
(1)两部收费法。支付一笔年度会员费(例如40美元)，然后在日常租赁影片时付较低的费用(例如每片每天2美元)。
(2)直接付租赁费。不付会员费，但付较高的日租费(例如每片每天4美元)。
本例中两部收费背后的理由是什么？为什么要给顾客两种方案选择，而不是只有一种两部收费？
Many retail video stores offer two alternative plans for renting films:
a A two-part tariff: Pay an annual membership fee (e.g S40), and then pay a small fee for the daily rental of each film (e. g. $2 per film per day).
b. A straight rental fee; Pay no membership fee, but pay a higher daily rental fee (e.g $4 per film per day). What is the logic behind the two-part tariff in this case？ Why offer the customer a choice of two plans, rather than simply a two-part tariff？
